Framecode Voice

Phone calls that do their own paperwork.

Voice records calls to your business and writes down what was said. Then it does what the customer asked, if your rules allow it.

See how it worksTalk to us

The problem

After a call,
more to do.

Someone has to look things up, do what was promised and write it down. Framecode does that.

  1. Without Framecode
  2. With Framecode

Scroll

The call ends. You start.

One small request. Three jobs.

You do each one by hand. If the phone rings first, you might forget one.

Waiting for you.

TicketFC-1048Open

Send the receipt for order 2291

Customer

“Could you send me the receipt for order 2291?”

  • Find order 2291
  • Email the receipt
  • Update the ticket

Remember to send the receipt

The call ends. Framecode starts.

One small request. Nothing for you to do.

Framecode follows your rules. It finds the order, emails the receipt and closes the ticket.

Done by Framecode.

TicketFC-1048Closed

Send the receipt for order 2291

Customer

“Could you send me the receipt for order 2291?”

  1. Request understood
  2. Order found
  3. Receipt emailed
  4. Ticket closed

Receipt emailed. Ticket closed.

You take the call. Framecode does the job.

Calls leave jobs like these.

  • Taking notes
  • Typing up the call
  • Making the ticket
  • Finding the order
  • Sending the receipt
  1. Record03:17
  2. Write down
  3. Make ticket
  4. Do the job
  5. Done
  1. Employee00:00

    Northwind Goods, how can I help?

  2. Customer00:03

    Hi, I ordered yesterday and I need the receipt for order 2291.

  3. Employee00:10

    Of course. Shall I send it to the email on your account?

  4. Customer00:14

    Yes, the email on my account is fine, thanks.

  5. Customer00:19

    Thank you very much.

  6. Employee00:22

    It's on its way. Thanks for calling.

TicketFC-1048New

Send the receipt for order 2291

Send it to the email on the account.

Customer

“email on my account”

Framecode does the rest.

  1. Read ticket
  2. Check rules
  3. Find order
  4. Email receipt
  5. Close ticket

After the call

Done.

The customer has the receipt. The ticket is closed.

TicketFC-1048Closed

Send the receipt for order 2291

  • Request understood
  • Order found
  • Receipt emailed
  • Ticket closed

Who it's for

  • BookingFC-2131New

    Airport taxi at 14:30

    Customer01:04

    You take bookings by phone

    A call can become a booking for your team.

  • TicketFC-1048New

    Send the receipt

    Customer03:17

    You solve problems by phone

    Framecode does what the customer asked, if your rules allow it.

  • VoicemailFC-1046New

    Please call me back

    Customer00:42

    You can't always pick up

    Voicemails get written down too.

Getting started

Start in three steps.

  1. Keep your number.
  2. Take the call.
  3. Set your rules.

Scroll

Keep your number.

Forward your business number to Framecode. Customers call the same number as before.

Business numberStays the same

+358 40 123 4567

Forwarded to Framecode Voice

Take the call.

Calls ring in the Framecode Voice app. You talk. Voice records the call and writes it down.

Incoming callFC-1048Recording
Customer+358 50 ••• ••67

Caller told the call is recorded

Set your rules.

Tell Framecode what it may do. It does those jobs and closes the ticket. The rest goes to your team.

TicketFC-1048Closed

Send the receipt for order 2291

  • Order found
  • Receipt emailed
  • Ticket closed

Receipt emailed. Ticket closed.

You take the call. Framecode does the job.

  • CustomerNobody called me back.
  • EmployeeWe forgot what the customer said.
  • CustomerI had to explain it all again.
  • EmployeeToo much typing after each call.
  • CustomerI got a different answer every time.
  • EmployeeWho promised what, and when?

Now in pilot

Do calls leave you with work?

We're building Framecode Voice with our first customers. Tell us how calls work in your business.

Talk to ushello@framecode.ai